Privacy Policy — How ac77 Collects, Uses & Protects Your Data

1. Introduction

ac77 ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at ac77.pro. As the operator of this platform, ac77 acts as the data controller in relation to the personal data of players and visitors ("you", "your") who access or use the platform.

We are committed to handling your personal data with care, transparency, and in compliance with applicable data protection principles. This Privacy Policy sets out the full scope of our data processing activities — from the moment you visit ac77.pro through the entire lifecycle of your account, up to and including account closure and the expiry of applicable data retention periods.

This policy applies to all personal data collected through the ac77 website, mobile browser interface, player account dashboard, and any communication channels including email and live chat support. It does not apply to third-party websites or services that may be linked from ac77, as those are governed by their own privacy policies.

2. Data We Collect

ac77 collects personal data that is necessary for the operation of the platform, the delivery of services to players, and the fulfilment of our legal and regulatory obligations. The categories of personal data we may collect include:

2.1 Identity Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify that you are aged 18 or above)
• Gender (where provided voluntarily)
• Nationality and country of residence
• Copies of government-issued identification (e.g., National ID card, passport) submitted during KYC verification
• Proof of address documentation (e.g., utility bill, bank statement) submitted during KYC verification

2.2 Contact Data

• Mobile phone number registered to your ac77 account
• Email address registered to your ac77 account
• Residential address including division, district, and postal code within Bangladesh

2.3 Account & Transaction Data

• ac77 username and encrypted account credentials
• Account registration date, last login date, and login history
• Deposit and withdrawal transaction records including amounts in BDT, timestamps, and payment method identifiers (e.g., bKash mobile number, Nagad wallet ID)
• Bonus claims, wagering activity, and game history
• Account balance and running transaction ledger
• Responsible gaming settings applied to the account (deposit limits, self-exclusion status)

2.4 Technical & Usage Data

• IP address and approximate geographic location at the time of login
• Device type, operating system, and browser version
• Session duration, pages visited, and navigation patterns within the platform
• Referring URL (the page you visited before arriving at ac77.pro)
• Error logs and crash reports where applicable

2.5 Communications Data

• Content of messages sent to ac77 support via live chat or email
• Records of complaints and dispute correspondence
• Preferences stated in relation to marketing communications (opt-in or opt-out status)

3. How Data Is Collected

ac77 collects your personal data through the following channels:

• Direct submission: Data you provide when registering your account, completing KYC verification, making deposits or withdrawals, contacting support, or updating your account profile.
• Automated collection: Technical and usage data collected automatically when you access the platform, including via browser cookies, server logs, and session tracking technologies.
• Third-party payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and supported banking institutions when you make a deposit or withdrawal.
• Identity verification services: Where ac77 uses a third-party KYC verification service to cross-reference the identity documents you submit, that service may return verification status data to ac77.
• Fraud prevention services: Where ac77 uses third-party fraud detection tools, those services may provide risk scores or flags associated with your account activity or device fingerprint.

4. How We Use Your Data

ac77 uses the personal data it collects for the following purposes:

Purpose	Data Categories Used
Account registration and identity verification	Identity data, contact data
Processing deposits, withdrawals, and bet settlements	Account & transaction data, identity data
KYC compliance and age verification (18+ enforcement)	Identity data, contact data
Fraud prevention and anti-money laundering monitoring	All categories
Responsible gaming monitoring and tool delivery	Account & transaction data
Customer support and dispute resolution	Identity data, contact data, communications data
Platform security and technical performance	Technical & usage data
Marketing communications (where consent given)	Contact data, communications data
Compliance with legal and regulatory obligations	All categories
Analytics and platform improvement	Technical & usage data (aggregated/anonymised)

ac77 does not use your personal data for any purpose that is incompatible with the purposes listed above. We do not sell your personal data to third parties for their own commercial marketing purposes.

5. Legal Basis for Processing

ac77 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is required to register your account, deliver the services described in the Terms & Conditions, process transactions, and fulfil our obligations to you as a player.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and data retention mandates.
• Legitimate interests: Processing carried out to protect the security of the platform, prevent fraud, improve platform performance, and maintain the integrity of the gaming environment — where those interests are not overridden by your rights and freedoms.
• Consent: Processing for optional purposes such as marketing communications, where you have given explicit consent. You may withdraw consent at any time by updating your communication preferences in your account dashboard or by contacting the support team.

6. Data Sharing & Disclosure

ac77 does not sell, rent, or trade your personal data to third parties. We may share your data in the following limited circumstances:

6.1 Payment Processors

When you make a deposit or withdrawal, ac77 shares the minimum necessary transaction data with the relevant payment provider (bKash, Nagad, Rocket, Upay, or your bank) to process the transaction. Payment providers act as independent data controllers in relation to their own processing activities and are bound by their own privacy policies.

6.2 Identity Verification Partners

ac77 may use third-party KYC and identity verification services to validate the documents you submit. These providers process your identity data solely on ac77's instructions and under contractual obligations of confidentiality.

6.3 Fraud Prevention & Security Services

ac77 may share account activity data and technical identifiers with fraud detection and cybersecurity service providers to protect the platform and its players from fraudulent activity, account takeover, and money laundering. These providers are bound by strict data processing agreements.

6.4 Legal & Regulatory Authorities

ac77 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to protect the rights, safety, or property of ac77 or third parties.

6.5 Business Transfers

In the event that ac77 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

7. Data Retention

ac77 retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required by applicable law. The following general retention periods apply:

• Active account data: Retained for the full duration of your account's active status plus a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable financial record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant KYC process, whichever is later.
• Support correspondence: Retained for a minimum of three (3) years from the date of the most recent communication in each support thread.
• Technical and usage data: Typically retained for up to twelve (12) months in identifiable form, after which it may be aggregated and anonymised for analytics purposes.
• Marketing consent records: Retained for the duration of your consent plus a reasonable period thereafter to demonstrate compliance.

When the applicable retention period expires, ac77 will securely delete or irreversibly anonymise your personal data. Anonymised, aggregated data from which you cannot be identified may be retained indefinitely for analytical and statistical purposes.

8. Data Security

ac77 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ac77 platform.
• Encrypted storage of sensitive data including passwords (stored as salted hashes, never in plain text) and payment method identifiers.
• Access controls: Employee access to player data is restricted on a need-to-know basis, and all access is logged and audited.
• Regular security assessments including vulnerability scanning and penetration testing of the ac77 infrastructure.
• Incident response procedures to detect, contain, and respond to data security incidents in a timely manner.

While ac77 takes all reasonable precautions to protect your data, no system connected to the internet can be guaranteed to be completely free from security vulnerabilities. You are also responsible for maintaining the security of your own account by keeping your login credentials confidential and notifying ac77 support immediately if you suspect unauthorised access to your account.

9. Cookies & Tracking Technologies

ac77 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies help ac77 recognise returning visitors, maintain session state, and understand how the platform is being used.

9.1 Types of Cookies Used

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that help protect against cross-site request forgery. These cookies cannot be disabled without affecting the functionality of the platform.
• Performance cookies: Used to collect anonymous data about how players navigate and use the platform, which pages are visited most frequently, and where errors occur. This data is used to improve platform performance and user experience.
• Functional cookies: Used to remember your preferences and settings, such as your preferred language and responsible gaming tool configurations, so that you do not need to re-enter them on each visit.
• Analytics cookies: Used to compile aggregated, anonymised statistics about platform usage. These cookies do not identify you as an individual.

9.2 Managing Cookies

Most modern browsers allow you to control cookie settings through the browser's privacy or settings menu. You can typically choose to block all cookies, accept only certain categories of cookies, or delete cookies that have already been stored. Please note that blocking essential cookies will impair the functionality of the ac77 platform and may prevent you from logging in or completing transactions. Blocking non-essential cookies will not affect your ability to use the core features of the platform.

10. Your Rights

As a data subject, you hold a number of rights in relation to the personal data that ac77 processes about you. These rights are described below. To exercise any of these rights, please contact the ac77 support team using the contact details provided in Section 15 of this policy.

11. Minors & Age Verification

The ac77 platform is strictly for adults aged 18 years and above. ac77 does not knowingly collect or process personal data from individuals under the age of 18. Age verification is a mandatory step in the KYC process, and ac77 employs both automated and manual checks to confirm that all registered players meet the minimum age requirement.

If ac77 becomes aware that personal data has been collected from an individual under the age of 18, we will take immediate steps to close the relevant account, delete the data, and — where applicable — report the matter to the relevant authorities. If you have reason to believe that a minor has registered an account on ac77, please notify our support team immediately at [email protected].

12. International Data Transfers

ac77 primarily processes the data of players located in Bangladesh. Where it is necessary to transfer personal data to service providers or partners located outside Bangladesh, ac77 ensures that appropriate safeguards are in place to protect the data in transit and at rest. Such safeguards may include contractual clauses that impose data protection obligations equivalent to those described in this policy, or reliance on the recipient country's adequacy status in relation to data protection standards.

In all cases, ac77 limits international data transfers to what is strictly necessary and ensures that recipient parties are bound by confidentiality and data security obligations that meet our standards.

13. Third-Party Services

The ac77 platform may reference or interact with third-party services in the following ways:

• Game content providers: Game titles available on ac77 are supplied by third-party studios and providers. When you play a game, the game provider's software may collect technical data (such as bet amounts and game outcomes) for game integrity and RNG certification purposes. This data is governed by the relevant game provider's own data practices.
• Payment gateways: bKash, Nagad, Rocket, Upay, and supported banking partners each operate their own platforms and privacy policies. ac77 is not responsible for the data practices of these payment providers once a transaction has been handed off to their systems.
• CDN and infrastructure providers: ac77 uses content delivery and hosting infrastructure services to ensure reliable platform performance. These providers may process technical data (such as IP addresses and request logs) as part of delivering the platform to you.

ac77 is not responsible for the privacy practices of any third-party services referenced above. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of ac77.

14. Changes to This Policy

ac77 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. When material changes are made, we will publish the revised policy on the ac77 platform with an updated effective date. Where practicable and where the changes are significant, we will notify registered players via their registered contact details.

Your continued use of the ac77 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any revision, you should cease using the platform and may request account closure in accordance with the Terms & Conditions.

15. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way ac77 handles your personal data, please contact our support team using the details below:

• Email: [email protected]
• Support availability: 24 hours a day, 7 days a week
• Response time: Email responses within 24 hours; live chat responses typically within minutes

ac77 takes all privacy complaints seriously. Upon receipt of a formal complaint, we will acknowledge it within 5 business days and provide a substantive response within 30 calendar days. Where a complaint cannot be resolved through our internal process, you may have the right to escalate the matter to a relevant data protection authority or competent court in Bangladesh.